It can be difficult to find someone to handle the tech that helps run your business. Find someone who can do what they claim, understands the technology you use, and you can trust to get the job done.
When you’re looking to partner with an MSP, we’ve put together this short guide to help you know what to look for and what questions to ask.
Talking to an MSP: 6 things to look for
- In fact, we’ve been through this process more than a few times, not as someone who needs an MSP, but as the MSP being approached. It has helped us better understand what people are looking for and what questions to ask to find the right group.
- Experience with your tech
- In the same way, any MSP you work with should have direct experience with the technology you use, to the extent possible. You don’t have to teach them everything, but they need to know the most critical pieces of your infrastructure. Certifications come in handy here.
- At the very least, they’re proof that a company has been trained on the tech you’re using. To ensure that your MSP does not feel like you are babysitting them or holding their hands as they learn your system, you should do this. In addition to being able to drop in and start working with your infrastructure, they should be able to recommend improvements and best practices.
Services that meet your needs.
Does the MSP meet your needs? It’s one of those things you shouldn’t compromise on, but people often do. If you need someone to run the helpdesk 24/7 and provide strategic support, but they only provide helpdesk services half the time, they aren’t right for you. A company like that will almost certainly not be available when you need help. Having a detailed, very specific list of what you’re looking for help. Keep looking if someone doesn’t offer all of those services.